Welcome to NOROZE. By using our website (www.noroze.com), placing an order, or engaging with our services, you agree to the terms and conditions outlined below. Please read them carefully.

1. About Us

NOROZE is an independent fashion label established in 2012. We specialise in affordable menswear, womenswear, and kidswear with worldwide shipping from the UK.

2. Account & Eligibility

• You must be at least 16 years of age to make a purchase on our website.

• You are responsible for ensuring that your account details are accurate and secure.

• We reserve the right to suspend or close accounts at our discretion if we believe there is any misuse.

3. Orders

• All orders are subject to acceptance and availability.

• You will receive an email confirmation once your order has been placed.

• We reserve the right to cancel or refuse any order for any reason, including suspected fraud or stock errors.

4. Pricing & Payment

• All prices are listed in GBP (£) and include VAT where applicable.

• We accept major debit/credit cards and alternative payment options including Klarna, Clearpay, and PayPal.

• Payments are securely processed via trusted third-party gateways (Stripe, PayPal, Klarna).

• Promotional discounts cannot be applied retroactively.

5. Delivery

• We deliver to over 140 countries. Shipping costs and times vary depending on your location.

• We do not deliver to PO Box addresses.

• Orders with Express or Premium Delivery include tracking information.

• We are not liable for delays caused by customs or courier services.

For full delivery info, visit our Delivery page.

6. Returns & Exchanges

• You have 30 days from the shipment date to return or exchange eligible items.

• Items must be unworn, unwashed, unaltered, and returned with all original tags.

• Certain items are non-returnable (e.g. underwear, earrings, beauty products). See our Returns Policy for a full list.

• Refunds are processed within 10–14 working days to your original payment method.

• We are not responsible for returning parcels lost or damaged in transit.

7. Product Descriptions & Availability

• We make every effort to display products accurately, including colour and sizing.

• All items are subject to availability. If an item becomes unavailable after ordering, we’ll notify you and issue a full refund.

• We may update product details, images, and pricing without prior notice.

8. Intellectual Property

• All content on this website — including images, graphics, text, and branding — is the property of NOROZE or its partners.

• You may not copy, modify, or distribute any part of our website content without written permission.
  
  

9. Privacy

Your privacy matters. We are fully compliant with GDPR and other data protection laws. To learn more, please see our Privacy & Cookie Policy.

10. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential loss resulting from use of our site or services.

• Our maximum liability in relation to any product purchased is limited to the purchase price of that product.

11. Force Majeure

We are not responsible for any failure or delay in our obligations due to events beyond our control, including but not limited to natural disasters, strikes, transport disruption, or pandemic-related issues.

12. Governing Law

These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting.

Last updated: June 2025

For any questions about these terms, please contact our customer service team at: support@noroze.com