At NOROZE, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This policy outlines how we collect, use, store, and protect your information, in line with UK GDPR and applicable data protection laws.

1. Information We Collect

When you shop or interact with us, we may collect:

• Personal details (e.g. name, email address, delivery address, phone number)

• Account information (e.g. login details if you create an account)

• Payment details (e.g. credit/debit card info processed via secure third-party gateways)

• Order history and preferences

• Browsing data (e.g. device type, IP address, pages visited, cookies)

• Communication history (e.g. when you contact customer service)

2. How We Use Your Data

We use your information to:

• Process and deliver your orders

• Manage your account and provide customer support

• Improve your shopping experience and tailor our site to your preferences

• Send updates on new products, offers, and promotions (if opted-in)

• Detect and prevent fraud or misuse of our website

• Meet our legal and regulatory obligations

3. Data Sharing & Third Parties

We never sell your data. However, we may share limited information with trusted service providers such as:

• Payment gateways (Stripe, PayPal, Klarna, Clearpay)

• Courier services (Royal Mail, DPD, DHL, UPS, etc.)

• Marketing platforms (e.g. email newsletter providers)

• Analytics tools (e.g. Google Analytics)

These third parties process your data only to deliver services on our behalf and are fully compliant with data protection laws.

4. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Request transfer of your data to another provider

• Complain to the Information Commissioner’s Office (ICO) if you feel your data hasn’t been handled fairly

You can exercise your rights by contacting us at: support@noroze.com

5. Cookie Policy

Cookies are small text files stored on your device when you browse our site. They help us:

• Remember your preferences and shopping cart

• Understand how our site is used

• Show you relevant products and offers

Types of cookies we use:

• Essential cookies – Required for basic site functionality

• Performance cookies – Help us improve the website by analysing traffic

• Functional cookies – Remember your settings and preferences

• Marketing cookies – Show tailored ads and promotions via social media or search engines

You can manage cookie settings via your browser at any time. Note: disabling cookies may affect site functionality.

6. Data Security

We take data security seriously and use secure systems, encryption, and access controls to protect your data from unauthorized access, misuse, or loss.

7. How Long We Keep Your Data

We retain your data for as long as needed to fulfil your order, provide services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time (see Section 4).

8. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: June 2025