Buying guidelines

1. Hover over the category e.g Women, Men, etc and then select the product type e.g dress, sunglasses etc
2. View the product you are interested in from the selection and click on the product photograph or name to open it to view all the details e.g sizes, price and the pictures
3. Now you can click on the Add to basket button to place the item in your cart. You can then choose to continue to shop or access your shopping cart to checkout.
4. In the shopping cart you can select the shipping option and proceed to checkout
5. Enter the billing/delivery details.
6. Select the payment method.
7. Click on the Place Order button to confirm the order.
8. You will receive an email confirming your order.

Can I request an exchange or return?

Yes

How Long is the period for returning or exchanging an item?

All returns or exchanges must be done within 30 days of your order’s original shipment date.

Can i return or exchange any item? (Non Returnable items)

Yes as long as item is in its original condition unworn, unwashed, unaltered with all its labels and tags on it. The following are exception to keep in mind.

• Intimates, underwear, socks, tights, earrings, hair accessories, body suits and beauty products.
• Damaged , washed, worn or altered items, including items returned with deodorant makeup, smoke, perfume or stains.
• Accessories and shoes without original box/packaging

Can I keep the original item after requesting an exchange or return with Noroze.com?

No if we have not received the item within 14 days of requesting an exchange, your request will be canceled if outside the 30 days return period.

Where can I find my receipt?

It will be attached to the original order confirmation email.

Receipt or the order number is essential to return or exchange the item. Please have it inside the item you returning.

How do I make an exchange or return?

1. Fill out and include your packing slip in the return package.
2. Mail to our return address

Noroze is not responsible for any return packages that are lost or damaged

When will I receive the refund for my return?

You will get the refund in approximately 10-14 days in the same payment method used for purchase.

Where do you send my order?

It is sent to an address selected by you e.g home, work, etc Keep in mind we don’t send it to PO Box address.

Can I track my order?

Yes order’s with express or premium delivery can be tracked on the tracking page.

You can find that information on your account in orders.

Do you offer collection?

No, unfortunately currently we don’t offer collection. But we are always working to make sure that are customers have all the best options available.

At the moment you can choose from our wide range of delivery options. That can give you flexibility in cost and time.

How much is delivery cost?

We look at the all the options available to offer our customers. With wide variety of services for domestic and international buyers. we offers services from Royal Mail, DPD, DHT.

You can look at the price of delivery on checkout page.

Which countries do you deliver to you?

Albania, Andorra, Anguilla, Antigua and Barbuda ,Argentina ,Armenia, Aruba, Australia , Austria, Azerbaijan ,Bahamas, Bahrain, Bangladesh ,Barbados, Belarus ,Belgium, Belize , Bermuda, Bhutan, Bosnia-Herzegovina, Brazil , British Virgin Islands, Brunei Darussalam, Bulgaria,  Cambodia, Canada, Cape Verde ,Cayman Islands, Chile, China ,Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Georgia, Germany, Gibraltar, Greece ,Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti ,Honduras, Hong Kong, Hungary, Iceland ,India ,Indonesia, Ireland, Israel, Italy , Jamaica , Japan, Jordan , Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Maldives, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niue, Norway, Pakistan, Panama, Papua New Guine, Paraguay ,Peru, Philippines, Poland, Portugal, Qatar, Reunion Island, Romania, Russia, Saint Kitts and Nevis ,Saint Lucia, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islads, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Togo, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam

Which internet browsers does Noroze.com works on?

With any modern browser e.g Mozilla Firefox, Google Chrome, Microsoft Edge, Microsoft Internet Explorer, Safari and many others.

Is Noroze.com safe?

Yes, we make sure that website is safe to use and your information is protected. So you can have peace of mind when shopping online with Noroze.com

What payment options do you have available?

You can pay via Paypal or Credit Card(Stripe).

With Stripe you can use any major Credit card or Debit cards.

Do you offer Vat invoice?

Yes you can get in touch with us to get VAT invoice

Can I put my company’s name in details?

Yes, In the billing address there is an option to put your company’s name.

Is payments through Noroze.com safe?

Yes, we use Stripe or PayPal to accept the payments to insure that your information is safe.

Do out of stock items restocked?

Yes they are usually restocked. But if there is not stock available it will be removed from the website.

Will the product I get the same as I see on the website?

Yes we make sure that you get the item you have ordered.

Do you have newsletter subscription?

Yes we do have newsletter. If you sign up you’ll receive information from us on the latest and greatest from time to time.

Can I cancel my newsletter anytime?

Anytime you want you can cancel your subscription.

Can I cancel my order?

Yes you can please contact us as soon as possible we’ll cancel it. But if it is already dispatched we won’t be able to cancel it.

But not to worry you can return it latter.

What if I receive a wrong item?

Please contact us right away we’ll fix it and get you your right item.

Will I to pay Duty?

Orders from outside the UK and EU may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs clearance delays. Please note that we do not have control over such delays but we will always update you regarding the status of your delivery.